This document constitutes the general terms and conditions governing the relationship between MG TechSolutions Ltd., hereinafter referred to as the “Merchant,” on the one hand, and the users of the web pages and services located at https://www.mgsolutions.bg, hereinafter referred to as the “Users,” on the other hand.
The Provider enables the Client to purchase the goods offered on https://www.mgsolutions.bg after registration, by placing an order and paying the respective sale price, subject to and in strict compliance by the Client with these Terms and Conditions, as well as any additional requirements for purchasing specific goods listed on the respective web pages of https://www.mgsolutions.bg.
MG TechSolutions Ltd., a company registered in the Commercial Register of the Registry Agency under UIC 208220527, with registered office and address of management: Sofia, Pirin St. No. 91, floor 1, office 2, Tel: +359 876 866778, e-mail: office@mgsolutions.bg. Please read these Terms and Conditions in full before using the informational and commercial services offered on the Site (hereinafter the “Services”).
This document contains information about the activities of MG TechSolutions Ltd. and the Terms and Conditions for the use of the services provided by MG TechSolutions Ltd., governing the relationship between us and each of our users.
Confirmation of the Terms and Conditions is a necessary and mandatory condition for the conclusion of a contract between the User and the Merchant.
By accepting the Terms and Conditions, the User agrees that their personal data will be processed on the basis of the contract concluded between the User and the Merchant.
For the purposes of these Terms and Conditions, the following concepts shall have the meanings set out below:
Website – https://www.mgsolutions.bg and all its subpages, a distinct place on the global Internet, accessible via its unified address (URL) using the HTTP, HTTPS or other standardized protocol, containing files, programs, text, sound, images or other materials and resources;
Platform – the Website or the mobile application;
Intermediary – the Provider or any other Merchant offering goods or services on the Platform. MG TechSolutions Ltd. is an official representative of companies offering hangar, industrial, and garage doors, and these Terms and Conditions are aligned with the requirements and commercial practices of the suppliers.
Buyer / Client – any natural person aged 18 or over, legal entity, or other legal formation that creates an account on the Platform, places an order, and concludes a sale contract with MG TechSolutions Ltd.
User – any natural person aged 18 or over, or legal entity, or other legal formation that has registered or sent an inquiry on the Platform and, by completing the inquiry creation process, has consented to certain clauses in the Terms and Conditions section of the Platform.
Personal data – names, phone number, e-mail, address, IP address.
In general, you do not need to disclose any personal information while browsing our official website. However, sometimes we may need additional information about you or your organization. To use the services of MG TechSolutions Ltd., completing the contact form is mandatory.
There are certain situations in which we request personal information. For example, for our representatives to contact you, we need your name and e-mail address. This may occur when you request a quotation or when we need to process an order.
In all cases, we emphasize that MG TechSolutions Ltd. does not disclose any personal information to third parties.
The website of MG TechSolutions Ltd. keeps log files and statistics solely for the purposes of site administration.
Sale price is the final price per unit or for a specified quantity of goods or for a service, including value added tax, excluding the cost of delivery and installation to the client;
Force majeure is an unforeseeable circumstance at the time of the contract, of an extraordinary nature, which makes performance objectively impossible;
Hyperlink is a link indicated on a specific web page that enables automated redirection to another web page, information resource, or object via standardized protocols;
Information system / System is any individual device or set of interconnected or similar devices which, when executing a particular program, provides—or one of its elements provides—automatic data processing;
IP Address is a unique identification number associated with the Client’s computer, webpage, or resource, allowing their localization on the Internet;
Cookie is a packet of information sent by a web server to an Internet browser, then returned by the browser each time it accesses that server;
Commercial communications are advertising or other messages directly or indirectly presenting the goods or services of a person engaged in commercial or craft activity or exercising a regulated profession;
Malicious actions are actions or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks;
Intermediation contract – the distance contract for intermediation concluded between the Merchant and the Buyer for the purchase and sale of Goods and/or Services, of which these Terms and Conditions are an integral part.
The inquiry processing workflow includes sending a copy of the request to the specified e-mail address with a number under which your inquiry is logged in our system. An MG TechSolutions Ltd. employee will contact you to clarify the details of the inquiry within 24 hours.
The contract for the sale of goods is deemed concluded at the moment the ORDER is confirmed by the Merchant.
The Merchant has the right to refuse to conclude a contract with an incorrect User.
By clicking the button to agree to the Terms and Conditions, the Client agrees to the Terms of Use of the site. This also means the Client consents to the use of the personal data provided by them for the processing of the inquiry.
In cases where the Client is a legal entity, i.e., not a consumer within the meaning of § 13, para. 1 of the Transitional and Final Provisions of the Consumer Protection Act, they cannot exercise the right of withdrawal.
The Merchant offers all Goods with a warranty for conformity of the goods with the Contract, in accordance with the conditions of the respective Supplier, which may be within 24 months. Certain categories of goods may be excluded from warranty due to their nature. Each Supplier is solely responsible for the conformity of the Goods/Services offered by it with the concluded Contract.
The User has the right to make a claim for non-conformity of the goods or services with the agreed/ordered terms when, after installation/delivery, non-conformities with the supply and installation contract are discovered.
The User may not dispute the conformity of the consumer goods with the sales contract when:
The User has the right to file a claim for the goods or services, regardless of whether the manufacturer or the Merchant has provided a commercial warranty for the goods or services. The Merchant and the Supplier reserve the right, upon registering the claim under the applicable legal procedure, to refuse its satisfaction.
When the claim is satisfied by replacing the goods with others conforming to the agreement, the Intermediary will retain the original warranty conditions for the User.
Claims are submitted in writing to the e-mail specified by the Merchant, by post, or at the company’s address.
When filing a claim, the User shall indicate the subject of the claim, the preferred method of satisfaction, the amount claimed (if applicable), and an address, phone, and e-mail for contact.
When submitting a claim, the User must attach the documents on which the claim is based, namely:
If the Intermediary has provided a commercial warranty for the goods and the warranty period is longer than the periods for filing a claim under para. 1, the claim may be filed until the expiration of the commercial warranty period.
The Merchant maintains a register of submitted claims. The User is sent a document to the e-mail specified by them, indicating the claim number in the register and the type of goods.
When the Intermediary satisfies the claim, an act is issued in two copies, one of which is provided to the User.
In the case of a justified claim, the Merchant shall bring the goods into conformity with the sales contract within one month from the date the claim was filed by the User.
The User may not claim a refund of the amount paid or a price reduction where the Intermediary agrees to replace the consumer goods with new ones or to repair the goods within one month of the claim being filed by the User.
The User may not seek termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
The intellectual property rights over all materials and resources placed on the Merchant’s website (including the available databases) are protected under the Copyright and Related Rights Act, belong to the Merchant or the respective person indicated which has granted the right of use to the Merchant, and may not be used in violation of applicable legislation.
In cases of copying or reproducing information beyond what is permitted, as well as any other violation of the intellectual property rights over the Merchant’s resources, the Merchant is entitled to claim compensation for direct and indirect damages in full.
Unless expressly agreed otherwise, the User may not reproduce, modify, delete, publish, distribute, or otherwise disclose the informational resources published on the Merchant’s website.
The Merchant undertakes to exercise due care to provide the User with normal access to the services provided. The Merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete informational resources and materials published on its website.
MG TechSolutions Ltd. has the right, at its discretion and without notice, to unilaterally terminate the contract if it finds that the services provided are being used in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, or generally accepted moral norms.
In addition to the cases provided for in these Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the Merchant’s activities or discontinuation of the maintenance of its website.
The written form of the contract shall be deemed observed by sending a message by e-mail, clicking an electronic button on a page with content completed or selected by the User, or checking a check box on the website, etc., insofar as the statement is recorded technically in a way that allows it to be reproduced.
MG TechSolutions Ltd. undertakes to notify Users of any amendment to these Terms and Conditions within 7 days of such occurrence, at the e-mail address specified by the User.
If the User does not agree with the amendments to the Terms and Conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalties. To exercise this right, the User shall notify the Merchant within one month of receiving the notification under the preceding clause.
If the User does not exercise the right to withdraw from the contract under the procedure set out in these Terms and Conditions, the amendment shall be deemed accepted by the User without objection.
MG TechSolutions Ltd. reserves the right to amend these Terms and Conditions. Any changes will take effect from the date of their publication on the Platform’s pages.
Orders submitted before the date of introducing changes to these Terms and Conditions shall be executed based on the records valid on the day the order was submitted.
These Terms and Conditions are effective as of 10.05.2025.
For all matters not regulated by these Terms and Conditions, the provisions of the applicable legislation of the Republic of Bulgaria shall apply.